Data & Privacy
This page explains what personal information 11k collects from Filipino players, how it is used, and the steps taken to keep it secure. Reading this policy helps you understand your rights and our responsibilities.
Full Policy
When you register and use the 11k platform, we collect certain personal information that is necessary to operate your account and provide our services to players in the Philippines. This includes your full name, date of birth, email address, mobile number, and payment details such as your GCash or Maya account information. We also collect technical data automatically when you access the platform, including your IP address, device type, browser version, and session activity logs. This technical data helps us maintain platform security, detect unusual activity, and improve the overall experience for Filipino players. We do not collect more information than is reasonably necessary for the purposes described in this policy. All data collection is carried out in accordance with applicable Philippine data privacy laws, including the Data Privacy Act of 2012.
The personal information you provide to 11k is used primarily to create and manage your player account, process deposits and withdrawals in Philippine pesos, and verify your identity as required by applicable regulations. We also use your contact details to send you important account notifications, security alerts, and updates about changes to our platform or policies. Where you have opted in, we may send you information about promotions and offers available on the Promotion page. Your data may also be used to comply with legal obligations, resolve disputes, and enforce our Terms and Conditions. We do not use your personal data for purposes beyond what is described in this policy without your prior consent. If you have questions about how your information is being used, you may contact our support team at [email protected] at any time.
11k does not sell, rent, or trade your personal information to third parties for their own marketing purposes. We may share your data with trusted service providers who assist us in operating the platform, such as payment processors that handle GCash and Maya transactions, identity verification partners, and cloud infrastructure providers. These third parties are contractually required to handle your data securely and only for the specific purposes for which it was shared. In certain circumstances, we may be required to disclose your personal information to government authorities, regulators, or law enforcement agencies in the Philippines if required by law or a valid legal order. Any such disclosure will be limited to what is strictly necessary to comply with the legal obligation. We will notify you of any such disclosure where we are legally permitted to do so.
11k retains your personal information for as long as your account remains active and for a reasonable period thereafter, as required by applicable Philippine laws and regulations. When your data is no longer needed, it is securely deleted or anonymised in accordance with our internal data retention schedule. We implement industry-standard technical and organisational security measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. These measures include encrypted data transmission, access controls, regular security audits, and secure server infrastructure. While we take every reasonable precaution to protect your data, no online platform can guarantee absolute security, and you are encouraged to use a strong, unique password for your 11k account. If you suspect any unauthorised access to your account, please contact us immediately at [email protected].
11k uses cookies and similar tracking technologies to operate the platform effectively and improve your experience as a player in the Philippines. Essential cookies are required for core functions such as keeping you logged in, remembering your preferences, and maintaining session security — these cannot be disabled without affecting platform functionality. We may also use analytics cookies to understand how players navigate the platform, which helps us identify areas for improvement and optimise performance. You can manage your cookie preferences through your browser settings at any time, though disabling certain cookies may limit some features of the platform. We do not use cookies to serve third-party advertising or to track your activity across unrelated websites. By continuing to use 11k after being informed of our cookie practices, you consent to their use as described in this policy.
As a player based in the Philippines, you have specific rights under the Data Privacy Act of 2012 with respect to your personal information held by 11k. These rights include the right to be informed about how your data is collected and used, the right to access a copy of the personal information we hold about you, and the right to correct any inaccurate or outdated information. You also have the right to request the deletion or blocking of your personal data where it is no longer necessary for the purposes for which it was collected, subject to any legal retention requirements. If you believe your data privacy rights have been violated, you have the right to lodge a complaint with the National Privacy Commission of the Philippines. To exercise any of these rights, please contact our support team at [email protected] with your request and we will respond within a reasonable timeframe.
11k may update this Privacy Policy from time to time to reflect changes in our practices, platform features, or applicable Philippine laws and regulations. When we make material changes, we will notify registered players by email or through a prominent notice on the platform. The date of the most recent revision will always be indicated at the bottom of this page, and we encourage you to review the policy periodically. Continued use of the 11k platform after any changes have been posted constitutes your acceptance of the updated policy. If you have any questions, concerns, or requests relating to this Privacy Policy, please reach out to us at [email protected] — we are committed to responding promptly and transparently. For answers to common questions about accounts and data, the FAQ page is also a helpful resource. This policy was last reviewed in 2025.
Our FAQ covers the most common questions in plain language. You can also log in to manage your account preferences, or create a free account to get started on 11k today.